Return & Cancellation Policy
Last Updated: 29/08/26
At Street Bazaaar, we want you to have a smooth shopping experience. This Return, Exchange & Refund Policy applies to purchases made through Street Bazaaar and forms part of our Terms and Conditions.
Return and exchange eligibility may differ depending on the product. The applicable return category should be displayed on the relevant product page and order confirmation.
1. Return & Exchange Categories
Category A – 7-Day Return & Exchange
Products under this category can be returned for a refund or exchanged within 7 days from the date of delivery, including in case of a change of mind.
Category B – 7-Day Exchange Only
Products under this category can be exchanged within 7 days from the date of delivery. Change-of-mind refunds are not available.
Regardless of the category, if you receive a product that is damaged, defective, expired, materially different from its description or images, incomplete, or incorrect, you may request a free replacement or full refund.
2. Return & Exchange Eligibility
To qualify for a return or exchange, the product must:
Be unused and unwashed and remain in its original condition.
Have no signs of wear, alteration, damage, or use beyond what is reasonably required to inspect it.
Include the original packaging, tags, labels, manuals, warranty cards, accessories and free gifts.
Be accompanied by the original invoice or order number.
Not fall under the non-returnable categories listed below.
For damaged, missing, or incorrect products, we recommend reporting the issue within 48 hours of delivery. A continuous unboxing video and clear photographs may help us verify your claim. A claim will still be assessed if an unboxing video is unavailable.
3. Non-Returnable & Non-Exchangeable Products
The following products cannot normally be returned or exchanged unless they are damaged, defective, expired, or incorrectly supplied:
Innerwear, lingerie, socks and swimwear
Earrings, ear cuffs and other pierced-body jewellery
Cosmetics, skincare, personal-care and grooming products with opened seals
Food, beverages and consumables
Products with broken or removed safety seals
Customised, personalised, engraved, printed or made-to-order products
Products clearly marked “Clearance”, “Final Sale” or “As Is”
Free gifts and promotional items
Digital goods, gift cards and vouchers
If a free promotional gift was included with an order, it must also be returned. Otherwise, its retail value may be deducted from the refund.
4. How to Request a Return or Exchange
Go to My Account → Orders → Request Return / Exchange, or contact us at:
Email: [email protected]
Please provide your order number and reason for the request. For damaged or defective items, you may also be asked to provide photographs and an unboxing video.
We will review your request and respond within [48] hours.
Once approved, we will arrange a free reverse pickup where available, normally within [2–4] business days.
If reverse pickup is unavailable at your PIN code, we may ask you to self-ship the product to our returns address. Reasonable shipping charges will be reimbursed up to ₹[150], subject to the applicable terms.
5. Return Shipping
For an approved first return or exchange, reverse pickup is free.
If you receive a damaged, defective, expired, incorrect or incomplete product, Street Bazaaar will bear the return and replacement shipping costs.
A second or subsequent exchange of the same product may carry a charge of ₹[100].
6. Exchanges
Exchanges depend on stock availability.
You may exchange an eligible product for another size, colour or variant of the same product.
Where permitted, you may select another product of equal or higher value and pay the price difference.
If your requested replacement is unavailable, we may offer an alternative, store credit, or a full refund.
7. Refunds
A refund may be issued when:
An eligible Category A return is approved within 7 days.
You receive a damaged, defective, expired, incorrect or incomplete product and choose a refund.
An order is cancelled before dispatch.
We cancel an order.
A shipment is confirmed lost in transit.
A requested exchange cannot be fulfilled because replacement stock is unavailable.
Refunds cover the amount actually paid for the product, including applicable GST. There are no restocking or handling fees on approved refunds.
Any coupon, promotional or bundle discount will be taken into account when calculating the refundable amount.
Refunds will be initiated within [2] business days after the returned item passes inspection or an eligible claim is approved.
COD refunds will be processed through NEFT/IMPS to the bank account provided by the customer. Cash refunds will not be issued for COD orders.
8. Store Credit
Where available, you may choose store credit instead of a refund.
Store credit will be issued within [XX] hours of approval and will remain valid for [12] months. Store credit is non-transferable and cannot be exchanged for cash.
9. Bulk & Custom Orders
Bulk, corporate, customised and branded orders may be governed by the terms of the applicable quotation, purchase order or agreement.
Customised products become non-returnable once production begins, except in cases of manufacturing defects. Approval of artwork or a digital proof will be treated as final approval of its design, spelling, colour and placement.
10. Contact & Grievance Redressal
Customer Support:
Email: [email protected]
Phone: 9702556866
Returns Address:
Address line 1, City, State, PIN, India
Grievance Officer:
Name: Street Bazaar
Designation: Store Owner
Email: [email protected]
Phone: 9702556866
Address: Address line 1, City, State, PIN, India
We acknowledge complaints within 48 hours and aim to resolve them within one month.